Bland
bland.ai- Category
- AI Agents
- Rank
- No. 574Tools index
- Pricing
- Paid
- Type
- APP
- Use case
- Agent Building
- Interfaces
- Web · API
- Builder
- @usebland
- Date
About
Bland is an enterprise voice AI platform that lets businesses build, deploy, and monitor AI phone agents for inbound and outbound calls at scale. It runs entirely on your own infrastructure, integrates with existing CRM and telephony stacks, and handles regulated industries like healthcare, finance, and insurance. With sub-400ms latency and SOC 2/HIPAA/PCI certifications, it's designed for high-stakes conversations that require security and reliability.
What it does
A platform for building and running AI-powered phone agents that answer or place calls automatically, aimed at large companies in regulated fields like healthcare, insurance, and finance. It connects with calendars, CRMs, messaging tools, and phone systems, and lets agents also work over text and web chat.
Stated on the product site
- Pricing model
- Bland charges a single per-minute rate that bundles the language model, speech-to-text, text-to-speech, and telephony costs together, rather than billing separately for each.
- Certifications
- The site states Bland holds SOC 2 Type I and Type II, HIPAA, and PCI DSS certifications.
- Interfaces / channels
- Agents can be deployed across multiple communication channels beyond phone calls, including SMS, iMessage, and web chat.
- Integrations
- The platform lists connections to telephony, CRM, messaging, and automation tools such as Twilio, Salesforce, HubSpot, Slack, and Zapier.
- Deployment options
- The site states that self-hosted and on-premises deployment is offered for customers with the most sensitive workloads.
Not stated on the site
- The page does not state specific pricing figures or per-minute rate amounts.
- The page does not specify which underlying speech recognition or language models power the platform.
- The page does not describe a free trial or self-serve signup option separate from booking a sales call.
- The page does not detail how the voice cloning feature works or what is required to set it up.
Written from the product site at bland.ai.
What it can do
Build and deploy AI phone agents for inbound and outbound calls
Call scripts, business logic, and voice configuration settings → Fully operational AI phone agent handling live calls
Handle inbound customer calls autonomously
Incoming phone calls from customers → Automated voice responses, call routing decisions, and resolved customer interactions
Execute outbound call campaigns at scale
Contact lists and outbound call scripts or objectives → Completed AI-driven outbound calls with logged outcomes and responses
Monitor and analyze AI phone agent performance
Live and recorded call data from deployed agents → Performance dashboards, call transcripts, and analytics reports
Integrate AI phone agents with existing CRM and telephony systems
CRM credentials, telephony stack configurations, and API details → Synchronized call data, updated CRM records, and seamless workflow integration
Process conversations in regulated industries with compliance controls
Sensitive voice interactions in healthcare, finance, or insurance contexts → HIPAA, PCI, and SOC 2 compliant call handling with secure data management
Deliver low-latency voice AI responses during live calls
Real-time caller speech and conversational input → Natural-sounding AI voice responses with sub-400ms latency
Deploy AI phone agents on private infrastructure
Self-hosted infrastructure environment and deployment configuration → Fully isolated AI phone agent deployment running on the business's own servers
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