Twenty

What it can do

• Manage customer relationships and contacts

  Customer data and contact information → Organized customer database with contact records

• Customize CRM layouts and fields

  User-defined field configurations and layout preferences → Personalized CRM interface with custom fields and layouts

• Automate sales and marketing workflows

  Workflow rules and business process definitions → Automated task execution and process flows

• Track sales pipeline and opportunities

  Deal information and sales stage data → Visual sales pipeline with opportunity tracking

• Generate reports and analytics

  CRM data and reporting parameters → Business insights and performance reports

• Extend functionality with plugins

  Plugin code and configuration → Enhanced CRM capabilities through custom plugins

• Import and export customer data

  External data files or database connections → Migrated customer data in CRM format

Why it made the leaderboard

An open-source CRM built against Salesforce's two worst traits: vendor lock-in and dated UX. Customizable layouts, workflow automation, and a plugin ecosystem, with the interface sensibilities of Notion and Linear — your customer data on your terms.

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