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Business lesson: never let AI make high-stakes decisions
From What's Next After RLHF? — Diogo Almeida, TypeSafe AI · ≈5:26
“do not use AI for decisions with stakes to your business”
“make sure that all of the costs are to the user and not to your business”
“it's oh, totally okay to throw the user at infinite docs in customer service, but it is not okay to make it make expensive decisions”
“Horrible pattern, but that is the state of AI right now.”
What’s in it
- Explains why businesses avoid letting AI make high-stakes decisions
- Reveals the pattern of pushing AI's costs onto users, not the business
- Shows where AI is safe to use vs. where it's too risky
Clip transcript
stuff, but not for automation tasks. Tasks. This is a longer side, but the lesson basically every business has learned is do not use AI for decisions with stakes to your business. Um, a common pattern is make sure that all of the costs are to the user and not to your business. So, um, it's oh, totally okay to throw the user at infinite docs in customer service, but it is not okay to make it make expensive decisions. Horrible pattern, but that is the state of AI right now.
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