Shows how Lyft, Vodafone, and LATAM Airlines structure customer-facing agent systems in production, including self-serve agent platforms, frontline copilots, and using evals to align engineers with domain experts on agent behavior.
Transcript
Our latest guide, Customer Experience Agents in Production, looks at how @Lyft, @fastwebvodafone, and @LATAMAirlines are building agents that resolve customer requests, assist frontline teams, and improve through production feedback.
Read the guide: https://t.co/WUeBmN8Q9v
