Describes a deployment pattern that puts lower-tier models on controlled rails and measures them against humans. It targets cost, quality and ramp-up in customer service and claims work, without waiting for coding-AI agentAn AI system that doesn't just answer once but works toward a goal in a loop — taking actions, reading the results, and deciding what to do next.Full definition → adoption to mature.
Terms in this piece · Glossary
AI agent — An AI system that doesn't just answer once but works toward a goal in a loop — taking actions, reading the results, and deciding what to do next.
