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Postmortem: two weeks of Android work for an iOS-only customer

From Forward Deployed Engineering at Ramp: Scoping and Agents · ≈4:58

A cheap, memorable failure mode: the team shipped a mobile feature on both platforms without validating the customer mandated iOS devices, showing that even the most basic assumptions need explicit validation.

What’s in it
  • A cheap, memorable failure mode: the team shipped a mobile feature on both platforms without validating the customer mandated iOS devices, showing that even the most basic assumptions need explicit validation.
Clip transcript
building the right thing. So, I want to share another story that was really really painful for us in the early days. We had this large enterprise customer and they needed this reimbursement feature on mobile. Unfortunately, our mobile team was totally swamped. So, we basically just had to roll up our sleeves as FDEs and just get find out a way to get things done. And we had two of the engineers on the team just like learn how to do iOS and Android development. And it was awesome. We were super excited. We're like, "Okay, we're going to ship this feature. It's going to be so good. Like, hell yeah." So, we grinded for a couple weeks, got the feature done on both platforms. And we go to the customer and we're like, "Awesome. Like, can you send us your list of, you know, beta users for Android?" And that's when they told us they only they they they require they mandate all of their employees to use iOS devices. So, you're like, what the Like Not not to the customer, you know, just internally. But like obviously it was super disappointing for us because we'd put all this effort in. And so, it was a a big lesson for us to remember the importance of scoping. Even some of the most basic assumptions like which you know mobile platform you build on it's it's super important um to validate them and and thus kind of emphasizes the importance of scoping up front.
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