Clip transcript
fore. Um, and then a first responder to engineering questions. And this one's kind of fun a little bit, um, because the trigger for this is actually just a Slack message and I will say, um, one of my biggest, like, let's call it responsibilities, uh, as an engineer is watching all my Slack channels and trying to make sure everyone's kind of happy. Um, and like that nobody has any burning questions or anything like that. Um, and so I can be sort of heads down trying to build something, um, and then, you know, the, you know, uh, eventual sort of Slack notification comes in that like this channel somebody asked this sort of kind of important question, um, and I just need to jump in there and and try to provide context, etc. It's not hard work. It's not hard for me to go answer questions, but it's disrupting me and if I don't go answer it, um, they won't get an answer for a while. And what we found is like our agent actually has access to a lot of information that people ask questions about. At least this is true internally. Um, so we actually have an agent that can watch all of these sort of critical channels, um, and determine whether it has enough sort of confidence to answer the question or not. Um, and one of the fun things is like it, uh, the our agents have access to like Slack DMs and things like that. Um, and so you can have an agent that basically will DM you to say, "I think I know the answer to this, but I'm not sure. Can you confirm this for me before I, you know, respond back?" Um, so this kind of emergent behaviors gets kind of fun and interesting as you just kind of build these things out.