What Technical Due Diligence Finds When the Deck Says “70% Automated” — Soukaïna Abelhad

Gives a concrete test for automation claims: measure cost per accepted autonomous task after human review, escalation and rework, and define the denominator, instead of trusting a headline percentage.

• AI agent — An AI system that doesn't just answer once but works toward a goal in a loop — taking actions, reading the results, and deciding what to do next.
• LLM — A large language model — the neural network behind tools like Claude and ChatGPT, trained on huge amounts of text to predict what comes next.

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