Large-Scale ChatBot Validation Through Customer Digital Twin Simulations
Source
arxiv.org
Author
Cristovao Iglesias, Devesh Batra, Alankar Atreya, Stefan Wagner, Robert Hankache, Patrick Sinclair, Giulio Pelosio, Michael McMillan, Greig A. Cowan, Raad Khraishi
Date
Why it matters
A validation pattern for conversational agents where real user testing isn't possible: digital-twin customers groundingTying a model's answers to checkable sources — retrieved documents, live data, tool results — instead of letting it answer from memory alone.Full definition → in actual transaction and chat data, driven across emotional, demographic and linguistic scenarios plus adversarial probes.
Terms in this piece · Glossary
grounding — Tying a model's answers to checkable sources — retrieved documents, live data, tool results — instead of letting it answer from memory alone.
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