Data Silos Are Now an Agent Problem

AI agents are getting better at looking at different types of data in businesses to spot patterns and create value. This is making data silos increasingly painful. This is why I increasingly try to select software that lets me control my own data, so I can make it available to my AI agents. Because of AI’s growing capabilities, the value you can now create from “connecting the dots” between different pieces of data is higher than ever. For example, if an email click is logged in one vendor’s system and a subsequent online purchase is logged in a different one, then it is valuable to build agents that can access both of these data sources to see how they correlate to make better decisions. Unfortunately, many SaaS vendors try to create a data silo in their customer’s business. By making it hard for you to extract your data, they create high switching costs. This also allows them to steer you to buy their AI agent services — sometimes at high expense and/or of low quality — rather than build your own or buy from a different vendor. Unfortunately, some SaaS vendors are seeing AI agents coming for this data and working to make it harder for you (and your AI agents) to efficiently…