← All IntelClip / AI AgentsA Notion agent that interviews request submitters before a spec exists
From Forward Deployed Engineering at Ramp: Scoping and Agents · ≈8:47
A shipped, measurable automation: a V1 agent that just asked a couple of clarifying questions on inbound requests cut reply latency from days to seconds and roughly 20% of scoping time.
What’s in it
- A shipped, measurable automation: a V1 agent that just asked a couple of clarifying questions on inbound requests cut reply latency from days to seconds and roughly 20% of scoping time.
Clip transcript
integration." And before what would happen is we would have FDEs manually kind of go through this request. We'd read the whole thing, understand it, figure out what exists in the product, do a bunch of back and forth with the customer. And this is like exactly what the first half of the talk was about, always be scoping. You know, we would spend a lot of time really digging in and validating what exactly was uh you know, absolutely necessary. And so, you can see here what we what we did then was we basically um used Notion uh Notion agents to build a V1, which literally just took the request and asked a couple of questions. That was it. And um after It was kind of astonishing. Literally, after a couple of weeks, we found that it was like saving us a lot of time because, first of all, immediate like the latency of replies went from like hours or days to like, you know, seconds. And immediately, like the account reps that the account managers, the reps would start kind of engaging with this agent. And one of the things that we did was because it went so well, this this is actually um the more recent iteration of it. It's very cute, you know, the little penguin actually helps make it seem a little more friendly and approachable. Um and what it does is it actually goes and does several rounds of back and forth questioning with the submitter until it deems that it's ready to create a lot a spec, basically. And it's actually been incredible how helpful this has been for us. I I would say it's probably saved us like a large percentage, I don't know, 20% of the time that we'd spend on scoping out these requests.
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