Intel / article

Introducing Experiments In Elevenagents

Source: elevenlabs.io
Author: ElevenLabs editorial sitemap
Date: Published Sep 22, 2026

Why it matters

You can test a prompt, workflow or voice change on a defined slice of production conversations and compare containment, latency and cost per resolution before promoting it. That replaces judging changes by feel.

Key takeaways · AI-distilled

A variant can change an 's prompts, workflows, tools, voice, knowledge bases or , and ElevenLabs says each change is tied to a versioned configuration with diffs and attribution.
Besides CSAT, containment and conversion, the comparison metrics include average handling time, median agent response latency and cost per agent resolution, measured on live conversations rather than synthetic benchmarks.
Experiments sits on top of the existing ElevenLabs Agents versioning and audit trail, so full version history is kept for fast rollbacks and each conversation's history is tied to the version state that served it.

Terms in this piece · Glossary

AI agent — An AI system that doesn't just answer once but works toward a goal in a loop — taking actions, reading the results, and deciding what to do next.
guardrails — The checks around a model that block bad inputs and outputs — filters, validators, and permission rules the model itself can't override.

Read the source elevenlabs.io