← All IntelClip / OtherOn-call agent: triage, root cause, and cross-team incident support
From Always-on agents run production without the on-call tax — Justin Smith, Resolve AI · ≈4:54
“having an AI agent that's able to come support you and pull that context together is incredibly incredibly valuable”
What’s in it
- Describes an AI on-call agent that triages and root-causes alerts
- Shows how the agent scales from single page to full incident response
- Highlights why on-call work is hard and where AI context-pulling helps
Clip transcript
have a number of agents that sort of you know, you get to kind of experience. One of them is just an on-call agent. This is kind of where we started, right? Um so for every alert that comes in, um we can do a triage of that alert. We can do kind of a full root cause investigation of that alert. Um and you know, this is for anybody that's had to be on call before, um you know, on call is a it's a nightmare, right? Um you're often uh only going on call every few weeks. Uh you you maybe don't fully understand all the changes that have come in. You don't fully understand maybe all the different systems that you're having to interact with. Um and so, you know, the complexity is already there and having an AI agent that's able to come support you and pull that context together is incredibly incredibly valuable. Um and so, uh that can often grow from just sort of getting a single page into a much larger incident across many different teams um across an organization. Um and we have agents there to come support that much larger activity of, you know, all all kind of cross-collaboration, etc. Keeping everybody uh in sync and aligned on uh um where the where the incident is happening, what the impact of that is, um etc.
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