AI agent — An AI system that doesn't just answer once but works toward a goal in a loop — taking actions, reading the results, and deciding what to do next.
Why it matters
Lays out a reusable pattern for automating first-response on-call work: AI agentAn AI system that doesn't just answer once but works toward a goal in a loop — taking actions, reading the results, and deciding what to do next.Full definition →-driven triage tied to observability tools plus growing runbook memory, rather than a one-off chatbot query.
