Voice Agent Evaluation Framework 6 Pillars Explained

Gives voice agent teams a structured checklist of what to measure, including tail latency and noisy-audio testing, instead of judging only on clean-condition quality.

• AI agent — An AI system that doesn't just answer once but works toward a goal in a loop — taking actions, reading the results, and deciding what to do next.
• eval — A repeatable test for AI quality — a set of tasks plus scoring — used the way software teams use test suites, because model output is too variable to judge by eyeballing.
• tool use — A model's ability to call external functions — run code, search the web, edit files — instead of only generating text.

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