"My name is... my name is...": A Linguistic Map for Voice Agents — Midam Kim, ServiceNow
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AI Engineer
Author
AI Engineer
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Terms in this piece · Glossary
AI agent — An AI system that doesn't just answer once but works toward a goal in a loop — taking actions, reading the results, and deciding what to do next.
Why it matters
Gives voice-AI agentAn AI system that doesn't just answer once but works toward a goal in a loop — taking actions, reading the results, and deciding what to do next.Full definition → builders a structured way to locate failures (recognition, pronunciation, turn-taking, intent-tracking) instead of treating them as unrelated bugs.
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