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Fine Tuning Agent Shopify Flow

Source
shopify.engineering
Author
Shopify Engineering
Date
Why it matters

Concrete evidence that a fine-tuned tool-calling can beat a frontier model on a narrow product surface — and a list of the data-formatting and infrastructure failure modes that quietly cost accuracy along the way.

Terms in this piece · Glossary
  • AI agent — An AI system that doesn't just answer once but works toward a goal in a loop — taking actions, reading the results, and deciding what to do next.
  • benchmark — A standard public test set for comparing AI models — the shared scoreboards behind every "model X beats model Y" claim.
  • open weights — A model whose trained parameters are published for anyone to download and run — unlike API-only models you can access but never possess.
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